Do you have a store front?
Yes we do. We are located in the beautiful historic downtown Waxhaw.
What are your hours of operation?
We are here to serve you Tuesday-Saturday: (10am-7pm) | Sunday and Monday: CLOSED
How do I place an order?
While you can email us regarding any order, the most efficient way is to call us directly at the bakery at 704.256.1292. This will assure accuracy, timely response and confirmation of your order.
When do I need to place my order?
To assure that we can accommodate your event and time, we request that all orders be placed no less than 2 weeks prior to your event date.
What is required to secure an order?
We require a minimum deposit of 50% to be paid at the time of ordering. Once the deposit has been paid, your order will be confirmed then added to our calendar for completion. Without deposit payment, all orders are considered an inquiry and will not be processed.
When does the balance have to be paid?
All remaining balances are to be paid 72 hours prior to the event date and pick-up of an order.
What happens if I don’t pay the balance at the 72 hour mark?
We realize that circumstances can occur, however since we have to start preparing in advance to assure quality, the entire order will be canceled and no refunds will be issued.
Do you ship cakes?
Currently we do not ship. But stay tuned, as we are working on our e-commerce integration to offer you that option in the future.
Do you deliver?
Yes, we will gladly deliver within a 15 mile radius of zip code 28173. There will be a delivery fee assessed of $10.
Do I need to refrigerate my cake?
To ensure your cake maintains its freshness, we suggest that all cakes be refrigerated up to 1 hour prior to serving.
How much are your custom cakes?
Our custom cakes start at $150. Please note that this is our base price as every cake is different in design and detail.
Are you a nut free facility?
We are NOT a nut free facility. We take every approach necessary to assure there is no cross-contamination but we cannot guarantee anything. We ask customers to use their best judgment should there be any allergies.
Do I have to call ahead for a cupcake order?
We do not require you to call ahead unless there is a specific request for flavors and quantity. We always have a nice variety of cupcakes in our stand daily and welcome you to visit our store for your choosing.
Are themed cupcakes the same price as standard cupcakes?
Themed cupcakes are considered custom cupcakes and are priced accordingly. Please call the bakery with your design idea and we will be glad to give you a price.
Do you provide specialty cakes?
The Cupcake Queen offers specialty cakes for all occasions: weddings, birthdays, baby showers, anniversaries, etc. If you have a special occasion in mind, we have the perfect cake!
Are your cakes made from a box or scratch?
Here at The Cupcake Queen, we pride ourselves on being a scratch made bakery. We use quality ingredients and are free from artificial flavors or ingredients, outside of our Red Velvet.
Do you use shortening in your frosting?
We, at The Cupcake Queen, would not serve anything that we ourselves would not eat. Our frostings are made with 100% quality butter.
